My Smiles Orthodontist


At what age do you start seeing patients?

As a rule of thumb, we like to evaluate young patients after the 6-year molars erupt and the front permanent teeth just start to appear. This is usually between the ages of 6 and 8. The American Association of Orthodontics recommends that all children be seen for the first time by age 7.

Why do you evaluate patients so young?

The purpose of early evaluation is to inform and observe, more than to start treatment. At this early age, the eventual needs may be identified and discussed. A small percentage of this young group may need some form of intervention. If treatment is not yet needed, habits are evaluated, medical issues are discussed and an observation schedule is arranged until the patient is ready to begin treatment.

How long will the first visit take?

The first visit typically takes one hour. This amount of time allows us to complete all of the diagnostic records and allow Dr. Neil to review these records with you in great detail. If treatment is needed, Dr. Neil will also go over his custom treatment plan and the next steps for getting started. The treatment coordinator will also review all of the finances as well. We are able to accomplish all of this in as little as a one-hour visit to save our patients any extra trips

Do you take patients transferring from out of town?

Yes we do. We handle a patient transferring into our office from another city just like a new patient. We gather complete diagnostic records to show the current status and propose treatment to complete the work that has been started.

Do you have any adult patients?

Absolutely. A growing percentage of our patients are adult. New, more cosmetic appliances are making adult treatment much more comfortable and convenient. Learn more here.

What is the difference between an orthodontist and a dentist?

An orthodontist is a general dentist that has had at least 2 more years of full-time training in orthodontics resulting in a nationally accepted specialty certificate. The orthodontist then limits their practice to straightening teeth and dentofacial orthopedics.

Can I make all my appointments in the afternoon after school and late in the day?

In order to have early and late appointments available for the majority of patient appointments, some procedures need to be accomplished during the hours of 9 and 3. We will do our best to work with your schedules and accommodate your family needs.

Do you see patients for emergencies?

Yes, our contact information for an emergency is posted on the website. Feel free to visit our emergency care page for more information.

Can we make payments?

Yes. Whether or not you have insurance, we will secure a convenient payment plan that will allow you to pay for orthodontic treatment over a period of time. We offer simple and convenient interest-free financing options. Learn more here.

How do you handle insurance?

After verification of coverage, we will agree to bill and collect from an insurance carrier. However, we ask patients to understand that if coverage ceases or changes, the patient is still responsible for the agreed upon fee.

Do you take American Express, Master Card and/or Visa?

Yes, we accept all major credit cards.

Do you auto draft my payments?

Yes. When you choose your decided financing option, the treatment coordinator will set you up with an automatic withdrawal for your monthly payments. Automatic withdrawals can be set up using bank account information, credit cards, debit cards and even HSA/FSA cards.

Do you give family discounts?

We have special programs and fees for multiple patients from the same family.

Do I need to take medicine prior to my appointment with the orthodontist?

Most appliances and adjustments cause little to no discomfort during treatment. With that being said, you are welcome to take precautionary measures before your appointment.

Do retainers need to be worn after treatment?

Yes, retainers are worn upon the completion of your treatment. Dr. Neil will prescribe you a specific protocol for when and how long to wear your retainer.

Why do teeth get crooked after wearing braces or aligners?

Teeth move throughout life whether you have worn braces or not.  It is part of the natural aging process. This is why retainer wear is recommended to maintain your orthodontic results.